For E-P Dealer

POLICY AND PROCEDURES

Valid time: year 2010

The E-P Equipment Company maintains a liberal warranty program to insure ultimate customer satisfaction in the event of component failure.  This program covers all of E-P’s material handling equipment. The intent of this warranty manual is to set forth policy, procedures and limits of the program, and to expedite the proper handling of warranty claims. Your attention to the details of the program will assure resolution of warranty claims with a minimum expenditure of time and effort.

Service

E-P Equipment Co., Ltd

01/01/2010

E-P EQUIPMENT CORP

GENERAL WARRANTY POLICY

FOR DEALER

Policy valid date: Jan/01/2010

Policy expire date:Dec/31/2010

VERY IMPROTANT:

<1> To guarantee EP’s warranty policy and provide better service to end user, all E-P authorized dealers are request to purchase initial stock parts according to E-P suggest parts list or at EP’s description.

<2> E-P will give credit parts (ship via the nearest sea shipment) to dealer for those stock parts used for warranty, with complete service paper work request to be return to E-P

<3> For Dealers who’s parts purchase percentage reaches -3% for forklift, 5% for warehouse equipmemt,2% for handling equipment- of their annual products purchase, EP will give credit parts (ship via the nearest sea shipment) which worth the claimed parts original purchase value for those out of stock.

<4> For Dealers who’s parts purchase percentage is less then above mentioned in <3> of their annual products purchase, 6 month warranty period will be cut off form their total warranty period and warranty parts with compensate only and freight collected by Dealers’ side.

Principles:

E-P Equipment only provides warranty for equipment failure caused by original quality problem, and only extend to the original purchaser.

Any warranty policy from E-P is not available for but not limited to any of the following:

<1> Warranty claim report not being sent back to E-P and authorization.

<2> Equipment modified or design changed or parts replaced not approved by E-P

<3> Equipment being used in improper environment, such as cold storage area (except those with cold storage protection), overheating area, dusty area, moisture area, etc.

<4> Equipment damaged by improper storage / using or accident.

<5> Equipment used beyond rated capacity.

<6> Equipment not be provided by proper maintenance.

<7> Failure to follow operation manual instruction.

<8> Painting scratch caused by shipping pumping is not included in warranty policy, should declare to insurance company as soon as container unload, with enough evidence.

E-P WARRANTY FOR PARTS:

<1> Warranty is for parts only. See detail warranty parts and valid time under each equipment warranty.

<2> Any warranty part is provided by E-P as FOB CHINA.

Warranty time start:

Start from the day firstly shipped from E-P Equipment Co., Ltd.

Warranty due to shipment:

If it is found that the shipment has been damaged in transit, please do not return it to us, but notify and file a claim with the carrier and take necessary picture evidence, to reserve the right claim to insurance company at once. Failure to follow this procedure will result in refusal by the carrier to honor any claims with a consequent loss to the consumer.

Warranty parts return:

<1> Please do not send defective parts back to E-P unless you be requested to do.

<2> Certain defective parts must be returned as precondition of getting compensation parts free of charge, such as electric controllers which should not be opened before return back，electric motor, charger, electric instrument, internal combustion engine etc. In either case not returning or be opened, EP will invoice dealers with according sales price of parts.

<3> Warranty cost should be charged to dealer if request defective parts not be sent back to E-P within 30days of the application date.

<4> You will still be charged by E-P if the defective parts to be determined damaging by improper operation.

Changes and improvement:

E-P is constantly striving to improve its products. Changes in design and improvement will be made whenever the efficiency of its products is improved thereby, but without incurring any obligation to incorporate such improvements in any products which have been shipped or are in service.

Above warranty only provide for E-P authorized Dealers

E-P EQUIPMENT CO., LTD

2010-1-1

E-P Warranty Policy

Manual handling Equipment

WARRANTY TIME PERIODS

<1> 18 months: Hydraulic Pump, Chassis, for all model manual pallet jack and other manual equipment

<2> 12 months: Axles for all model

E-P Warranty Policy

Electric lift-manual Push handling Equipment

WARRANTY TIME PERIODS

<1> 18 months: Chassis, Frame, Hydraulic pump.

<2> 12 months: Battery (only single cell of the battery can be claimed.), and Axles.

E-P Warranty Policy

Self Propelled Electric Warehouse Equipment

Note: the operating hour of the claim equipment must be provided

WARRANTY TIME PERIODS

<1> 18 months or 1,000 hours whichever comes first. OPERATION WHICHEVER OCCURS FIRST (UNITS EQUIPPED WITH ELECTRONIC SPEED CONTROL ONLY).

Drive motor (except brushes), transmission, and electronic speed controller.

<2> 12 months or 500 hours whichever comes first. OPERATION WHICHEVER OCCURS FIRST, Battery (only single cell of the battery can be claimed.).

Lift motors (except brushes), pump, wiring harnesses, valves, oil seals, hydraulic hoses, hydraulic cylinders, weldments, and castings.

<3> 9 months/ OPERATION WHICHEVER OCCURS FIRST.

Motor brushes, contactors, switches, brakes, axles, and connectors.

E-P Warranty Policy           

Forklift Trucks

Note: the operating hour of the claim trucks must be provided

WARRANTY TIME PERIODS

<1> 2 years or 3,000 hours (which come first) whichever expires first with respect to the Engine: Hydraulic Pump,  Transmission, Torque converter, rim, Drive axle assembly, Steer axle assembly, Brake drum and Hub assembly，Chassis, or mast frame originally incorporated in the said E-P product, provided. 

<2> 18months or 2,000 hours (which come first): Electronic system

<3> 12 months or 1,000 hours: Mast brake assembly, Battery (only single cell of the battery can be claimed.), or wheel brake assembly

<4> However, as to the following parts, there’s no warranty period: Parts and accessories of engine, Easy wear parts such as seals, hose, rollers, brake shoe, lamp, alarm, horn, beeper, fuse or hardware such as bolts, screw, washer, etc, unless problem is found when first shipment received.

 E-P EQUIPMENT CO., LTD

 2010-1-1